Refund Policy
Effective Date: May 19, 2025
At Maisonmysa, customer satisfaction is our priority. Please read our refund policy carefully.
1. Returns
We accept returns within 14 days of delivery for eligible items. Items must be:
- Unworn, unwashed, and in original condition
- With all original tags and packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Intimate apparel (e.g., lingerie)
- Gift cards
3. Refund Process
To initiate a return, contact us at info@maisonmysa.site. Once approved, return shipping instructions will be provided. Refunds will be issued to the original payment method within 7–10 business days after receipt and inspection.
4. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Exchanges
We currently do not offer direct exchanges. Please return the original item and place a new order.